Terms of Service
Last updated: February 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Mainte Pty Ltd (ACN 694 142 731, ABN 21 694 142 731) ("Mainte", "we", "us", "our") governing your access to and use of our AI-powered CMMS platform and related services ("Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.
2. Description of Services
Mainte provides an AI-powered Computerised Maintenance Management System (CMMS) designed for engineering, operations, and asset-intensive organisations. Our platform includes:
- Work order management and scheduling
- Asset tracking and maintenance history
- AI-powered conversational interface for natural language operations
- Compliance and audit trail capabilities
- Reporting and analytics
3. Account Registration
To access certain features, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorised access
4. Acceptable Use
You agree not to:
- Violate any applicable laws or regulations
- Infringe upon intellectual property rights of others
- Transmit malware, viruses, or harmful code
- Attempt to gain unauthorised access to our systems
- Use the Services for any unlawful or fraudulent purpose
- Reverse engineer, decompile, or disassemble the Services
- Resell or sublicense the Services without written consent
5. Intellectual Property
The Services, including all software, content, trademarks, and other materials, are owned by Mainte and protected by Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes.
You retain ownership of all data you input into the Services ("Your Data"). You grant us a licence to use Your Data solely to provide and improve the Services.
6. Payment Terms
If you subscribe to paid Services, you agree to pay all applicable fees as described in your subscription agreement. Fees are non-refundable unless otherwise specified. We reserve the right to modify pricing with reasonable notice.
7. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
While our AI-powered features aim to provide helpful insights and recommendations, they should not replace professional engineering judgement, safety assessments, or compliance determinations. Users remain responsible for all maintenance decisions and actions.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW, MAINTE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
9. Indemnification
You agree to indemnify and hold harmless Mainte, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services, violation of these Terms, or infringement of any rights of another party.
10. Term and Termination
These Terms remain in effect until terminated. We may suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason with notice. Upon termination, you must cease using the Services and may request export of Your Data within 30 days.
11. Governing Law
These Terms are governed by the laws of Australia. Any disputes arising from these Terms shall be resolved in the courts of Australia, and you consent to the exclusive jurisdiction of those courts.
12. Changes to Terms
We may modify these Terms at any time. Material changes will be communicated via email or through the Services. Continued use of the Services after changes constitutes acceptance of the modified Terms.
13. Contact Information
For questions about these Terms, please contact us at:
Mainte Pty Ltd
Email: [email protected]
ABN: 21 694 142 731
14. AI Features and Limitations
Our AI-powered features are designed to assist with maintenance operations but are not a substitute for professional engineering judgement, safety assessments, or regulatory compliance determinations. You retain full responsibility for all maintenance decisions and actions. The AI does not have access to real-time sensor data or equipment condition unless explicitly integrated.
AI-generated recommendations should be reviewed by qualified personnel before implementation. Mainte does not warrant the accuracy or completeness of AI outputs for safety-critical decisions.
15. Service Availability
We aim to maintain high availability of the Services but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable. For enterprise customers, specific service level commitments may be documented separately in a Service Level Agreement.
We implement redundancy and backup procedures to minimise service disruptions and maintain business continuity.
16. Data Export and Portability
Upon request or termination of your account, you may export your data in standard formats. We will assist with reasonable data migration requests for a period of 30 days following account termination. Export formats include CSV, JSON, and other industry-standard formats as applicable to your data types.
Enterprise customers may request custom export arrangements as part of their service agreement.