Privacy Policy

1. Introduction

Mainte Pty Ltd (ACN 694 142 731, ABN 21 694 142 731) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered CMMS platform and related services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, job title, and company name when you register, request a demo, or contact us.
• Usage Data: Information about how you interact with our platform, including features used, actions taken, and time spent.
• Device Information: Browser type, operating system, IP address, and device identifiers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our CMMS platform
• Process and respond to your inquiries and requests
• Send administrative information, updates, and security alerts
• Personalise your experience and provide AI-powered insights
• Analyse usage patterns to enhance our services
• Comply with legal obligations and protect our rights

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, customer support).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access and obtain a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse usage, and for security purposes. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Mainte Pty Ltd
Email: [email protected]
ABN: 21 694 142 731

11. Australian Data Residency

Your data is hosted on infrastructure located in Australia. We do not transfer personal information outside Australia except as required to deliver specific services, and only with appropriate safeguards in place. Where cross-border transfers are necessary, we ensure compliance with the Australian Privacy Principles and implement contractual protections with receiving parties.

12. Notifiable Data Breaches

In accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988, we will notify you and the Office of the Australian Information Commissioner if we experience a data breach that is likely to result in serious harm to you. We maintain incident response procedures to identify, contain, and respond to potential breaches promptly.

13. AI and Data Processing

Mainte uses AI to assist with maintenance operations. The AI processes your inputs to generate responses and recommendations but does not retain or train on your maintenance data. Your operational data remains yours and is not used to improve models for other customers. AI-generated outputs are designed to assist human decision-making and do not constitute professional engineering advice.

14. Third-Party Service Providers

We use carefully selected service providers to operate our platform, including cloud infrastructure, analytics, and support tools. All providers are contractually bound to protect your data and comply with Australian privacy requirements. We conduct due diligence on our service providers and maintain a register of sub-processors available upon request for enterprise customers.